Dear Clients!
Due to the fact that cases of dishonest purchases in our online store Gearbest.com have become more frequent recently, we were forced to introduce additional rules for all our customers.
More details (in the “Customer Behavior” section)
Let us recall some provisions of unfair behavior.
1) For safety reasons one user only allowed to have one account in the shop.
2) Prohibited have and create several accounts to gain points through dishonest means.
3) It is forbidden to play the order cancellation game. according to the scheme: made an order - canceled - return to GB wallet + points, new order - cancellation - return to GB wallet + points and so on to receive points.
Attention! Accounts, payment details and addresses of buyers found to be violating the rules are blacklisted and banned.
4) Insults, threats and intimidation, swearing in tickets
5) Also considered dishonest behavior requests from customers to deviate from established store policies - additional special compensation, in addition to those already offered, violation of the time deadlines established by the company for resolving issues, requesting and expecting unrealistic results (for example, receiving compensation greater than the order amount and etc.)
In these cases, notifications will be sent to the client to change behavior; if the client's behavior does not change, then the store will not enter into any correspondence regarding this matter and reserves the right to no longer accept orders without prior notice. notifications.
The store also has a risk control service, since there are cases when the account uses different countries for the delivery address, one the account uses cards from banks in different countries; on the same day and at approximately the same time, attempts are made to order goods from cards from different banks in different countries, the country of delivery often changes - all such cases require additional verification whether the card(s) actually belongs to the person who makes the order.
These are not the requirements of the store, these are the requirements of the payment gateway to counteract carding And stealing money from other people's credit cards.
When failure to pass verification, the account may be limited or blocked.
