Dear customers of the online store Gearbest.com, RU.Gearbest.com and other local versions!
We have updated the store interface, making it even clearer and friendlier, and also introduced a number of technological changes for smoother and faster operation.
Now you can browse our pages faster, easier, more conveniently. Pages will load faster and more smoothly. The same applies to order fulfillment - never before has our online store worked so easily and quickly. Without restrictions, on all platforms.
You can test and evaluate the changes now.
Due to the update, short-term disruptions are possible in the next 24 hours. To ensure timely troubleshooting, fulfillment of orders and uninterrupted purchases, we conduct continuous testing, which will be completed in the very near future.
In the event that you encounter any problems in the main interface of the store, in your personal account and when using the functions associated with it, when placing an order and making purchases, please inform us at any convenient to you in a way:
- administrators of official Gearbest communities on social networks Vkontakte, Facebook, Odnoklassniki and Instagram,
- in private messages to the authors running the official Gearbest news thread in your favorite community (forum or blog),
for technical support of our store, - in the comments to this entry of the official Russian-language blog GearbestBlog.ru
Any of the listed options will do, just once. We will definitely see and correct the situation as soon as possible.
If any problem is detected, the message to Gearbest must include:
- the type of device from which the online store is accessed,
- operating system and browser version,
- availability of VPN or Proxy for Internet access,
- the country from which access is made,
- the email address to which the account is linked,
- Order number,
- detailed information about the problem: what happened,
- the sequence of actions that resulted in the problem.
Your help is invaluable to us! We are waiting for your messages and are working to make your purchases in the Gearbest.com online store even more convenient and easier.
Due to the problems, we have prepared a number of discounts and additional coupons, which you can read about on the pages of our publication.
