Payment for purchases on Gearbest. How to pay for an order and what to do if payment does not go through - Gearbest Blog Russia

  • Oct 25, 2023

How to pay for your purchase in the Gearbest.com online store so that payment is guaranteed to go through and you receive your product on time? Nothing could be simpler.

To buy on Gearbest, you don't need to invent or create anything. Surely you already have a ready-made electronic wallet or plastic card - even a virtual one will do. The choice of payment methods is huge.

Paying for the selected product is very simple. You need to create an order and go to the “Cart”. On the next page, enter or check the address already entered in your profile for delivery of your purchase from Gearbest. After this, you need to select the postal service through which the order will be delivered (here you can read about delivery methods, their pros and cons). On the last page of checkout, at the bottom of the page there is a “Payment and Delivery” section.

Payment methods on Gearbest.com and supported services

This is where you can choose your preferred payment method on Gearbest. Suitable for shopping:

  • PayPal account using the internal account of the payment system - you need to credit the cost of the order and the PayPal commission for transfers to the payment system account, then they will be debited as payment;
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  • PayPal using a personal bank credit or debit card is the same rule, but PayPal will independently debit funds in the required amount from the connected plastic card;
  • Visa, MasterCard, American Express or Discover credit or debit card with SYM code;
  • Webmoney - directly from the account, it should contain the order amount and the cost of the service commission;
  • QIWI - the rules are similar to payment via WebMoney;
  • Yandex Money - using a virtual wallet, which should contain the amount of the order placed in Gearbest and a small reserve to pay the commission.

All you need to do is select the appropriate payment method. Afterwards, the page of the corresponding payment system service will open. Payment occurs on the services side. The company with which you pay for your order at Gearbest will itself withdraw funds from your account and transfer them to your Gearbest account in accordance with its rules. The money will not be lost, because its transfer is carried out by the physical or virtual bank itself, which is subject to Russian legislation and always stands on the buyer’s side.

How to choose the right payment system?

Choose the system that is convenient for you. But keep in mind that if there are problems with the order, the Gearbest returns system will only be able to return money for

  • Yandex Money,
  • QIWI,
  • PayPal account.

Moreover, PayPal is the more preferable method. This is due to the peculiarities of international bank transfers for legal entities (Gearbest) - PayPal makes them much easier. On the other hand, WebMoney holds frequent joint promotions with Gearbest, which allow you to save a lot when paying this way.

All services transfer funds within the time limits specified by Russian legislation: up to 3 days for an amount up to 15,000 rubles, up to 10 days for an amount up to 150,000 rubles. The ability to transfer a particular amount is regulated by the service used. For example, WebMoney does not allow you to transfer more than 10,000 rubles in the absence of a certain certificate, confirmed by a passport and an additional document - for example, a driver’s license or insurance evidence.

After making a payment, we recommend that you save a receipt from the payment service you used, despite the fact that all systems save history. Failures of large banking systems are rare, but can occur due to force majeure on both sides bank, and on the buyer’s side (power outage, loss of connection with the server, Internet outage, etc. Further).

What to do if payment for an order on GEARBEST does not go through

In this case, you need to check whether the selected service allows this transaction. For example, if you are trying to make a payment using a Sberbank VISA or Mastercard, the bank may refuse to transfer an amount greater than 15,000 rubles (in accordance with Russian law).

In turn, WebMoney strictly regulates the amounts of transfers and checks payable. Each user level (WebMoney certificate) has its own ceiling. Check if the system allows you to make a transfer. If the allowed amount is less, improve your certificate by providing WebMoney with new confirmations. Or change your payment method.

A banal failure of the banking system may also be the reason for the refusal of the transfer. It is worth waiting and repeating after a while.

In extreme cases, use PayPal. It always conducts transactions when paying for orders on Gearbest.