Sometimes Aliexpress sellers do not send parcels by post and express delivery. On the one hand is nice when a parcel brought straight home and not have to go to the post office, on the other hand have a delivery there is a huge disadvantage.
Most courier companies can not verify the identity of the receiving (though are supposed to ask for a passport) and sometimes give parcels to complete strangers.
Today, before I still got the premise where the number of delivered since 31 December.
I'll tell you the whole story. November 25 I ordered surveillance camera. Delivery type was "J-NET". Track code issued incomprehensible and obviously not zip: JNTCU0101232753YQ. Immediately after the new year, I was surprised to find that tracking has been successfully received by me on December 31, but I did not have to this day in Russia.
Of course, I immediately wrote to the seller and does not receive a response within a day opened debate.
A salesman has written "Dear friend: Today I have check it your parcel in J-NET and the tracking information show that you have Successfully signed this package on 31th December 2018, Please login in website of J-NET: http://www.j-net.cn/cms/index.php/page/track.html, and check it.
I have send the Video screenshots to you, please check the attachment picture.
Best Regards
Candy ".
Well, that is, roughly speaking, "you have received my product and blades."
Once again, I wrote that he could not get it and even showed pictures of boarding passes, confirming that there was in Russia I was 31 December. But it did not work. Seller confidently wrote: "You can track the information to show that you have signed this package. can you cancel this dispute for us? ", that is," you signed that received the parcel. You can close the dispute? ".
I lost the dispute. He has filed an appeal and lost again. It turns out that the track parcel received is iron arguments and counterarguments for all no one is watching.
And then I took advantage of the last chance and wrote in Aliexpress support chat application. To "break" through the robot's Eve to a living person there to write something that a robot can not understand. Excellent passes meaningless combination of characters, such as "slf2fjqjufpejduye". To chat live joined the Russian-speaking operator, looked at my order and advised to contact the courier service. But I do not know what kind of service to deliver parcels and what J-NET. The operator studied the order and said that this Courier Service Express.
I called the CSE. We made a request. The next day, again called and said that there was an error, and the parcel was not delivered. But where it is, they just do not know and will be looking for. Over the last week I addressed to the SEC five or six times (at first called, then wrote in the chat). Yesterday, after the regular unsubscribe wrote again, what does not, the problem is not solved, and then a miracle happened: I she called back and said that he would personally deal with my question, and soon his time decides.
And now I got a call and was told that they were ready to deliver the parcel. Instead, the courier arrived logistics manager, strongly apologized and handed a box with the title picture. Just like that, without packaging.
It turned out that in the New Year courier zaparke confused and gave the man my parcel at the next entrance of my house, the number of which is different from the flat of my room one digit.
Why is unfamiliar to me was someone else's neighbor parcel, I unpacked it, and even realizing that sending a stranger, no one said, and threw the package to the address, remains a mystery. So today my box he took and gave it to me.
In fact there is a very simple way, how to avoid it and some of its courier service is used. Enough to make the recipient of the parcel arrives SMS with a verification code, an unknown courier. And while the courier did not receive this code, the parcel is not considered delivered. However, most services do not bother with it and give the parcel to the person who opened the door.
In general, in this story all the "lads". And the courier, confusing room apartments, and a neighbor, do not bother to report that someone else has received a parcel (and could and just give it to me - the packaging was my phone number), and courier services, to understand the situation more than a week, and Aliexpress, do not care about all my evidence, and the seller, who was also a do not care, for which he received a one-star review and a detailed description situation.
© 2019 Alex Nadozhin