The store asked a number of questions, which Nova Poshta answered. Does Nova Poshta have the right to independently determine the price of imported goods? What should I do if I want to refuse the services of the Nova Poshta customs broker?
Gearbest: Does Nova Poshta have the right to independently determine the price of imported goods?
"Nova Poshta": Parcels purchased by Ukrainian buyers on gearbest.com, sammydress.com, everbuying.com are consolidated into one dispatch by the consolidator company every 4-5 days.
The sender of all parcels is the consolidating company.
Accordingly, the customs authorities of Ukraine evaluate all parcels arriving in one dispatch from one sender to one address recipient as a consignment, if the declared value exceeds the equivalent of 150 euros at the NBU rate (duty-free import limit in Ukraine).
This situation may lead to additional costs (duties, customs clearance) for parcels that were purchased within a week on one or more sites (gearbest.com, sammydress.com, everbuying.com) to one recipient from Ukraine with a total cost above 150 euros (at the exchange rate NBU).
In connection with the existing technology for import registration of these parcels in Ukraine, in case of unwillingness to pay import duties and other payments (VAT, brokerage services, etc.), we recommend not making purchases worth more than 1 time per week worth more than 150 euros per 1 recipient.
Gearbest: What is the reason for the fact that customs clearance is declared on the NPU website for cargo whose declared value is 33 US dollars?
"Nova Poshta": Customs clearance is carried out without exception for all cargo crossing the customs border of Ukraine. Cargoes with a declared value of up to 150 Euros also undergo customs clearance, only according to a simplified scheme (providing the recipient’s passport is not required).
Gearbest: Why did the processing of several parcels sent to different recipients and purchased in different stores get stuck?
"Nova Poshta": Unfortunately, in July-August 2016, a technical failure occurred during the exchange of information between online stores and Nova Poshta. All shipments affected by this technical failure will undergo import clearance at no expense to the Recipients.
Gearbest: Why did cut-up parcels arrive in Ukraine? Can I refuse to receive a cut parcel?
Answer from Nova Poshta: When going through customs clearance in China, and upon arrival in Ukraine, some parcels (selectively!) may be opened for inspection by customs officials.
Upon receipt of parcels, it is recommended that the Recipient, in the presence of a representative of Nova Poshta, inspect the cargo, and in the event identified damage to the packaging, cuts, etc., I immediately drew up a Report and a Claim (indicating the desired amount and form of compensation) addressed to Nova mail." Be sure to take a photo of the Act, Claim and damaged cargo and packaging.
Claims will be considered within the time limits specified by the legislation of Ukraine and the Recipient will receive compensation from Nova Poshta or from the online store directly.
Gearbest: Why doesn’t the consolidator-sender from China and NPI use special tape when inspecting parcels?
"Nova Poshta": Nova Poshta is taking measures to ensure that customs inspection (opening of parcels at customs) is recorded with appropriate tape in the near future.
Gearbest: How and in what order can I arrange for a parcel to be forwarded to a branch without paying additional fees?
"Nova Poshta": According to the current tariffs of Nova Poshta, forwarding (courier delivery) within one city or locality – amounts to 50 UAH, redirection from address delivery to the Nova Poshta branch within one city or locality – for free.
If your parcel is delivered to an incorrect address due to the fault of Nova Poshta, you have the right to contact the Nova Poshta call center and/or the company’s Facebook page and agree on forwarding. The forwarding service is provided free of charge.
Gearbest: What is “using Nova Poshta money” and what is the real cost of the services of a customs broker NP when processing parcels?
"Nova Poshta": According to the contract for customs brokerage services, the cost of services of the Nova Poshta customs broker is 200 UAH. If Nova Poshta pays customs duties and VAT when registering for the recipient - In addition, there is a so-called service “using money from Nova Poshta International” - which is min. 150 UAH or 5% of the amount if the amount is above 500 Euros This money goes to cover bank costs for transferring money and other administrative costs.
Gearbest: What should I do if I want to refuse the services of the Nova Poshta customs broker?
"Nova Poshta": At the moment when the Nova Poshta customs broker contacts you to inform you that Your cargo (parcel) will require registration - you need to inform that you will register the cargo yourself. Registration can only take place in Kyiv at the address: st. Marko Vovchka 18-A) during business hours. The brokerage department of Nova Poshta will provide the available documents for cargo registration - invoice, waybill.
Gearbest: What documents must I provide to confirm the declared value of the goods?
"Nova Poshta": According to Article 368 of the Customs Code of Ukraine, evidence of the value of goods is: price tags, labels, wet-stamped bank statements, screenshots from your personal account (without processing in Photoshop).
Gearbest: what are the risks associated with indicating a deliberately undervalued product?
"Nova Poshta": In paragraph 4 of Art. 368 of the Customs Code of Ukraine provides for liability for providing deliberately false information about the value of goods. If the Recipient is unable to provide reliable evidence of the declared value of the goods - The customs representative has the right to make a decision on the cost independently, based on his sources.
As a result, the cost of the goods will be raised, and duties will be charged on this cost. In case of refusal to pay duties, the cargo will be returned to the sender.
We strongly do not recommend underestimating the customs value of goods!
Gearbest: Is it possible to pay for part of the order with points?
"Nova Poshta": The Customs Code of Ukraine does not define points. If you received a discount from the seller store on the product, you must provide proper confirmation of the amount paid.
Gearbest: What happens if I refuse to pay taxes? what will happen to the parcel?
"Nova Poshta": Your decision to refuse will be recorded and transferred to a representative of the online store. The decision will be made by the online store. Representatives of Nova Poshta will notify you about it.
Question 13: Why do tracking statuses change so slowly in the Nova Poshta system?
"Nova Poshta": The system for recording data on international express shipments is still young. We are working intensively to improve it. Defects will be corrected as soon as possible.
Question 14: Why does Nova Poshta calculate the duty unevenly? Parcels ordered for different recipients were subject to duties.
"Nova Poshta": Answer: Unfortunately, in July-August 2016, a technical failure occurred during the exchange of information between online stores and Nova Poshta. All shipments affected by this technical failure will not be processed at the expense of the Recipients.
Question 15: What does it mean when a parcel has a status of not delivered according to the manifest and what should I do next?
"Nova Poshta": This means that the package was lost. In this case, you must immediately inform the online store the sender and ask to send the parcel again.
We hope the material will help our customers use Nova Poshta more often.
