Gearbest works for all customers of the online storeextended warranty program. Each product purchased from the Gearbest online store, if defective or faulty, can be returned, repaired, or received compensation for the purchase of a similar product.
Return guarantee for defective goods
If a fault is foundwithin 3 days,you need to contactCustomer Supportvia the request form. The appeal must include:
- text description of the problem;
- high-quality photographs with the ability to identify the device and breakdown;
- link to a video file demonstrating the breakdown posted on YouTube (if necessary).
Large files can be sent by email [email protected].
Technical specialists will review the request.
If the problem is a manufacturing or sales defect, the buyer will receive compensation based on100% of the product cost and 100% of the shipping cost.
Instead of returning as funds on PayPal or internal Gearbest account as bonus points, the buyer may be offeredResendingthe same or similar product (after agreement with the manager) with free delivery.
A prerequisite for receiving funds or exchanging a device is to send the defective device to China. Shipping costs will be refunded once the item is received by Gearbest technicians. With a reservation - when sending large cargo (over 2 kilograms, more than 90 centimeters according to one of the dimensions) the maximum refund amount cannot exceed 50 dollars.
Return guarantee for defective goods
If the fault was discovered within 45 days from the date of receipt of the parcel, the buyer can use the guaranteed return program.
In order to use it, you must also contacttechnical support, creatingticket (request). After reviewing the request by a specialist and making an appropriate decision, the buyer will receive a refund of the purchase price.
This program assumes that the device will be sent by the buyer to China at his own expense. Gearbest compensatesthe full cost of the goods and the cost of sending the goods by the buyer to Chinaon PayPa accountl or Gearbest bonus points. Initial postage costs will not be reimbursed.
After receiving the goods by Gearbest specialists in China, the buyer will pay the cost of sending the parcel to the Gearbest service center.
In addition, the buyer may be offered a similar product with a re-payment for delivery or another product at an appropriate additional payment.
Free service
Each product has a free service program.
The warranty period is one year from the date of receipt of purchase.
In order to have something purchased from the Gearbest online store repaired for free, you must contactservice (technical) department. The decision to repair is considered and made on an individual basis.
After repair, Gearbest sends the defective product back to the buyer at its own expense.
Gearbest customer service in Russia
Gearbest now provides warranty repairs in Russia. The offer applies to tablets from all manufacturers and smartphones from the following brands:
- Vernee
- Zopo
- Bluboo
- Doogee
- Leagoo
- Homtom
To repair these devices, just contacttechnical support. Each case of breakdown will be considered individually. If repairs are necessary, the technical service will provide the address of a Russian service center convenient for the buyer to send the product for repair.
Non-warranty cases
Free service cannot be used in cases:
- the product has external mechanical damage,
- the product has had contact with water,
- the goods are dismantled,
- the product was used improperly - together with third-party accessories, spare parts or unsuitable consumables,
- the product has traces of use
In all described non-warranty cases, the buyer is denied warranty repairs and returns. under 3- and 45-day return programs.
Besides, The buyer loses the warranty in cases:
- independent attempts at repair, opening the case;
- any modification, alteration or removal of the product or parts thereof;
- when using the device for other purposes;
- the device was used faulty, which led to further damage;
- a software change has occurred (root has been obtained or a flashing has been carried out).
In these cases, the buyer can contact the customer service to purchase components at cost.
