My son bought an expensive motherboard from the DNS store. At home, it turned out that the board was not new, and even broken. It was not easy to exchange it, but we succeeded.
In the store, the son first wanted to open and inspect the board, but he was told that this can be done only after payment. He paid, made sure the board was sealed, and drove home.
At home, at first it was discovered that the screw for fastening the heatsink of the m2 drive was broken. The screw was simply broken and the radiator was secured to the remaining thread.
On closer inspection, it was found that one contact in the processor socket is broken and slightly bent.
Upon further examination under a magnifying glass, it was found that the board had already been screwed to the case.
In this case, the board was sealed. But this is Gigabyte and the package is simply sealed with transparent tape, so the board was probably sealed so that the son did not notice.
It is impossible to find out who and when did this - DNS does not have end-to-end accounting of serial numbers, and no one knows where this fee came from. It is possible that DNS themselves did not know that such a fee somehow got to them.
The son first went to the service and there he was immediately sent: mechanical damage, denial of warranty service. And the fee, by the way, costs 12,319 rubles.
I had to go to the store, taking with me the "heavy artillery" in the form of me. In the store, we explained that the board had not been broken (my son assembles computers to order and even assembled several on exactly the same boards) and wrote a claim.
The situation was, frankly, not simple: the board was initially sealed, it was not opened in the store for verification, and it is almost impossible to prove that the son did not break it.
DNS took a fee for the examination and three days later a miracle happened: the son was informed that the fee would be changed.
Yesterday he went to the store and picked up a new board from which he had already assembled a computer.
It's good that everything ended well, but the situation was really difficult.
I don't even know what to advise. Well, not go to the store with a magnifying glass and examine everything carefully "without leaving the counter."
© 2020, Alexey Nadezhin
For ten years I have been writing every day about technology, discounts, places of interest and events. Read my blog on the site ammo1.ru, in LJ, Zen, Mirtesen.
My projects:
Lamptest.ru. I test LED lamps and help figure out which ones are good and which are not so good.
Elerus.ru. I collect information about domestic electronic devices for personal use and share it.
You can contact me in Telegram @ ammo1 and by mail [email protected].